As a planning service manager, I need to know how long requests for additional information take to resolve so that I can identify bottlenecks and improve how the service handles applications.
- Priority
- medium
- Status
- proposed
- Themes
- processing, performance, monitoring
- Actors
- planning-service-manager
- Source
- interview
- Variations
- dd-need-123
Justification
Justification just-0040
The `additional-information-requested` and `additional-information-received` values record both types of event. Together with `event-date` and `planning-application`, they support analysis of how requests for additional information contribute to delays. The need is only partially satisfied because the timeline does not link a received-information event to the request it answers. Where an application has more than one request, users cannot reliably calculate how long each request took to resolve. This limits both service-level monitoring and comparison across applications and planning authorities.
Satisfaction: partial; Confidence: medium
Satisfied by:
All of:
See complete justification record: just-0040